Green practices and customer evaluations of the service experience: the moderating roles of external environmental factors and firm characteristics
Given that services differ from goods in terms of intangibility, heterogeneity, and inseparability, customers may evaluate green services differently from how they evaluate green goods. Previous research has investigated customers’ perceptions and purchase decisions regarding green products. However...
| Authors: | ; ; |
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| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
2023
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| In: |
Journal of business ethics
Year: 2023, Volume: 183, Issue: 1, Pages: 237-253 |
| Further subjects: | B
Green practices
B Internet penetration B Aufsatz in Zeitschrift B Service innovativeness B Market complexity B hotel industry B Customer evaluations |
| Online Access: |
Presumably Free Access Volltext (lizenzpflichtig) Volltext (lizenzpflichtig) |