How human-chatbot interaction impairs charitable giving: the role of moral judgment
Interactions between human beings and chatbots are gradually becoming part of our everyday social lives. It is still unclear how human-chatbot interactions (HCIs), compared to human-human interactions (HHIs), influence individual morality. Building on the dual-process theory of moral judgment, a sec...
| Authors: | ; ; ; |
|---|---|
| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
|
| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
2022
|
| In: |
Journal of business ethics
Year: 2022, Volume: 178, Issue: 3, Pages: 849-865 |
| Further subjects: | B
Artificial intelligence agents
B Communication style B Moral Judgment B Aufsatz in Zeitschrift B charitable giving B Human-chatbot interaction (HCI) |
| Online Access: |
Volltext (lizenzpflichtig) Volltext (lizenzpflichtig) |
MARC
| LEADER | 00000caa a2200000 4500 | ||
|---|---|---|---|
| 001 | 1807368041 | ||
| 003 | DE-627 | ||
| 005 | 20230331054334.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 220621s2022 xx |||||o 00| ||eng c | ||
| 024 | 7 | |a 10.1007/s10551-022-05045-w |2 doi | |
| 035 | |a (DE-627)1807368041 | ||
| 035 | |a (DE-599)KXP1807368041 | ||
| 035 | |a (DE-He213)s10551-022-05045-w-e | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 084 | |a 1 |2 ssgn | ||
| 100 | 1 | |e VerfasserIn |0 (DE-588)1041248210 |0 (DE-627)76669769X |0 (DE-576)39293969X |4 aut |a Zhou, Yuanyuan | |
| 109 | |a Zhou, Yuanyuan |a Yuanyuan, Zhou |a Yuanyuan Zhou | ||
| 245 | 1 | 0 | |a How human-chatbot interaction impairs charitable giving |b the role of moral judgment |c Yuanyuan Zhou, Zhuoying Fei, Yuanqiong He, Zhilin Yang |
| 264 | 1 | |c 2022 | |
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 520 | |a Interactions between human beings and chatbots are gradually becoming part of our everyday social lives. It is still unclear how human-chatbot interactions (HCIs), compared to human-human interactions (HHIs), influence individual morality. Building on the dual-process theory of moral judgment, a secondary data analysis (Study 1), and two scenario-based experiments (Studies 2 and 3) provide sufficient evidence that HCIs (vs. HHIs) support utilitarian judgments (vs. deontological judgments), which reduce participants' donation amount. Study 3 further demonstrates that the negative effects of HCIs can be attenuated by inducing a social-oriented (vs. task-oriented) communication style in chatbots’ verbal language designs. These findings highlight the negative impacts of HCIs on relationships among human beings and suggest a practical intervention for nonprofit organization managers. | ||
| 650 | 4 | |a Artificial intelligence agents | |
| 650 | 4 | |a charitable giving | |
| 650 | 4 | |a Communication style | |
| 650 | 4 | |a Human-chatbot interaction (HCI) | |
| 650 | 4 | |a Moral Judgment | |
| 655 | 4 | |0 (DE-206)49 |a Aufsatz in Zeitschrift |5 DE-206 | |
| 700 | 1 | |e VerfasserIn |0 (DE-588)1217002774 |0 (DE-627)172876968X |4 aut |a Fei, Zhuoying | |
| 700 | 1 | |e VerfasserIn |0 (DE-588)136701272 |0 (DE-627)585241538 |0 (DE-576)301225915 |4 aut |a He, Yuanqiong | |
| 700 | 1 | |e VerfasserIn |0 (DE-588)131983563 |0 (DE-627)515556920 |0 (DE-576)298876353 |4 aut |a Yang, Zhilin | |
| 773 | 0 | 8 | |i Enthalten in |t Journal of business ethics |d Dordrecht [u.a.] : Springer Science + Business Media B.V, 1982 |g 178(2022), 3 vom: Juli, Seite 849-865 |h Online-Ressource |w (DE-627)270937129 |w (DE-600)1478688-6 |w (DE-576)121465284 |x 1573-0697 |7 nnns |
| 773 | 1 | 8 | |g volume:178 |g year:2022 |g number:3 |g month:07 |g pages:849-865 |
| 856 | 4 | 0 | |u https://link.springer.com/content/pdf/10.1007/s10551-022-05045-w.pdf |x Verlag |z lizenzpflichtig |
| 856 | 4 | 0 | |u https://doi.org/10.1007/s10551-022-05045-w |x Resolving-System |z lizenzpflichtig |3 Volltext |
| 936 | u | w | |d 178 |j 2022 |e 3 |c 7 |h 849-865 |
| 951 | |a AR | ||
| ELC | |a 1 | ||
| ITA | |a 1 |t 1 | ||
| LOK | |0 000 xxxxxcx a22 zn 4500 | ||
| LOK | |0 001 4153343730 | ||
| LOK | |0 003 DE-627 | ||
| LOK | |0 004 1807368041 | ||
| LOK | |0 005 20220621142259 | ||
| LOK | |0 008 220621||||||||||||||||ger||||||| | ||
| LOK | |0 040 |a DE-Tue135 |c DE-627 |d DE-Tue135 | ||
| LOK | |0 092 |o n | ||
| LOK | |0 852 |a DE-Tue135 | ||
| LOK | |0 852 1 |9 00 | ||
| LOK | |0 935 |a ixzs |a ixzo | ||
| ORI | |a SA-MARC-ixtheoa001.raw | ||