Tales from the Front-Line: Examining the Potential of Critical Incident Vignettes

In common with many areas of the business andmanagement curriculum, the case study methodplays a significant role in business ethicseducation. However, case study material incommon use is dominated by well-publicisedincidents of corporate misconduct oftenproviding a limited insight intodecision-maki...

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Библиографические подробности
Главный автор: Macfarlane, Bruce (Автор)
Формат: Электронный ресурс Статья
Язык:Английский
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Interlibrary Loan:Interlibrary Loan for the Fachinformationsdienste (Specialized Information Services in Germany)
Опубликовано: 2003
В: Teaching business ethics
Год: 2003, Том: 7, Выпуск: 1, Страницы: 55-67
Другие ключевые слова:B Case studies
B personal reflections
B critical incident vignettes
Online-ссылка: Volltext (lizenzpflichtig)
Описание
Итог:In common with many areas of the business andmanagement curriculum, the case study methodplays a significant role in business ethicseducation. However, case study material incommon use is dominated by well-publicisedincidents of corporate misconduct oftenproviding a limited insight intodecision-making affecting front-line stafffacing personal dilemmas in their workinglives. This paper gives examples of, andexamines how, critical incident vignettes(CIVs), derived from the personal reflectionsof students, can provide an alternative totraditional ``disaster style'' corporate cases.CIVs illustrate the real-life ethical dilemmasthat confront front-line employees, oftenoperating in an environment with low-levels ofpersonal autonomy. They also highlight thefactors that contribute to decision-making insuch an environment, the transitory andtransactional nature of many employmentrelationships and the evasion of moralresponsibility to which this can give rise.
ISSN:1573-1944
Второстепенные работы:Enthalten in: Teaching business ethics
Persistent identifiers:DOI: 10.1023/A:1022631706060