How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

This study aims to address how (through which mechanisms) and when (under which conditions) retailers’ sustainability efforts translate into positive consumer responses. Hypotheses are developed and tested through a scenario-based experiment among 672 consumers. Retailers’ assortment sustainability...

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Bibliographic Details
Authors: Hofenk, Dianne (Author) ; van Birgelen, Marcel (Author) ; Bloemer, Josée (Author) ; Semeijn, Janjaap (Author)
Format: Electronic Article
Language:English
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Published: Springer Science + Business Media B. V 2019
In: Journal of business ethics
Year: 2019, Volume: 156, Issue: 2, Pages: 473-492
Further subjects:B Sustainability
B Consumer responses
B Retailing
B Identification
B Legitimacy
B Social norms
B Personal norms
Online Access: Volltext (kostenfrei)