Prosocial compensation following a service failure: fulfilling an organization's ethical and philanthropic responsibilities

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Bibliographic Details
Authors: Thomassen, Jean-Pierre (Author) ; Leliveld, Marijke C. (Author) ; Ahaus, Kees (Author) ; Walle, Steven van de (Author)
Format: Electronic Review
Language:English
Check availability: HBZ Gateway
Interlibrary Loan:Interlibrary Loan for the Fachinformationsdienste (Specialized Information Services in Germany)
Published: 2020
In: Journal of business ethics
Year: 2020, Volume: 162, Issue: 1, Pages: 123-147
Further subjects:B Book review
B Justice Theory
B Service guarantee
B Aufsatz in Zeitschrift
B Prosocial compensation
B Signaling theory
B Corporate Philanthropy
Online Access: Presumably Free Access
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Description
ISSN:1573-0697
Contains:Enthalten in: Journal of business ethics
Persistent identifiers:DOI: 10.1007/s10551-018-3992-1