APA (7th ed.) Citation

Hecking, A., & Diao, Y. (2009). Workload Management in Dynamic IT Service Delivery Organizations. Integrated management of systems, services, processes and people in IT, 123-137.

Chicago Style (17th ed.) Citation

Hecking, Aliza, and Yixin Diao. "Workload Management in Dynamic IT Service Delivery Organizations." Integrated Management of Systems, Services, Processes and People in IT 2009: 123-137.

MLA (9th ed.) Citation

Hecking, Aliza, and Yixin Diao. "Workload Management in Dynamic IT Service Delivery Organizations." Integrated Management of Systems, Services, Processes and People in IT, 2009, pp. 123-137.

Warning: These citations may not always be 100% accurate.