Beyer, T. (2012). Interactive Reference: Online Features to Enrich Content and Improve the User Experience. E-reference context and discoverability in libraries, 90-103.
Chicago Style (17th ed.) CitationBeyer, Tom. "Interactive Reference: Online Features to Enrich Content and Improve the User Experience." E-reference Context and Discoverability in Libraries 2012: 90-103.
MLA (9th ed.) CitationBeyer, Tom. "Interactive Reference: Online Features to Enrich Content and Improve the User Experience." E-reference Context and Discoverability in Libraries, 2012, pp. 90-103.
Warning: These citations may not always be 100% accurate.