Ethicality in B2B service delivery: examining the impact of individual and organisational ethics on firm performance through ethical leadership and climate
The criticality of ethical practices in B2B service delivery is increasingly recognised for its substantial impact on firm performance. However, there remains a gap in understanding how ethicality at managerial and staff levels translates into tangible business outcomes in B2B contexts. This study a...
| Authors: | ; |
|---|---|
| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Interlibrary Loan: | Interlibrary Loan for the Fachinformationsdienste (Specialized Information Services in Germany) |
| Published: |
2024
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| In: |
Journal of business ethics
Year: 2025, Volume: 198, Issue: 3, Pages: 695-714 |
| Further subjects: | B
Multilevel Analysis
B Service delivery performance B Ethical Leadership B Aufsatz in Zeitschrift B B2B (business-to-business) organisational ethics B Employee citizenship behaviour |
| Online Access: |
Volltext (lizenzpflichtig) Volltext (lizenzpflichtig) |
