Consumer Sovereignty and the Ethics of Recognition
The rising prominence of consumer sovereignty, wherein businesses prioritize customers as kings, presents complex ethical dilemmas. This paper delves into the ethical implications of consumer sovereignty by examining the lack of recognition to which service workers are subjected in their interaction...
Authors: | ; ; ; |
---|---|
Format: | Electronic Article |
Language: | English |
Check availability: | HBZ Gateway |
Journals Online & Print: | |
Fernleihe: | Fernleihe für die Fachinformationsdienste |
Published: |
Springer
2024
|
In: |
Journal of business ethics
Year: 2024, Volume: 192, Issue: 1, Pages: 1-19 |
Further subjects: | B
Dignity
B Service work B Customer interactions |
Online Access: |
Volltext (lizenzpflichtig) |
MARC
LEADER | 00000naa a22000002 4500 | ||
---|---|---|---|
001 | 1891421476 | ||
003 | DE-627 | ||
005 | 20240618105332.0 | ||
007 | cr uuu---uuuuu | ||
008 | 240618s2024 xx |||||o 00| ||eng c | ||
024 | 7 | |a 10.1007/s10551-023-05512-y |2 doi | |
035 | |a (DE-627)1891421476 | ||
035 | |a (DE-599)KXP1891421476 | ||
040 | |a DE-627 |b ger |c DE-627 |e rda | ||
041 | |a eng | ||
084 | |a 1 |2 ssgn | ||
100 | 1 | |a Bhatnagar, Kushagra |e VerfasserIn |4 aut | |
245 | 1 | 0 | |a Consumer Sovereignty and the Ethics of Recognition |
264 | 1 | |c 2024 | |
336 | |a Text |b txt |2 rdacontent | ||
337 | |a Computermedien |b c |2 rdamedia | ||
338 | |a Online-Ressource |b cr |2 rdacarrier | ||
520 | |a The rising prominence of consumer sovereignty, wherein businesses prioritize customers as kings, presents complex ethical dilemmas. This paper delves into the ethical implications of consumer sovereignty by examining the lack of recognition to which service workers are subjected in their interactions with customers. Applying the sensitizing lens of recognition theory, we investigate how the relational domination inherent in the service industry ultimately results in four main recognition gaps: visibility, status recognition, affective recognition, and capacity recognition gaps. These gaps considerably hinder an employee's ability to experience workplace dignity. Our findings enrich the business ethics literature by providing a more holistic analysis of the ethical challenges raised by consumer sovereignty. We introduce recognition theory as a framework to address these concerns and offer recommendations for managers to better support their service employees in overcoming the absence of customer recognition. | ||
650 | 4 | |a Customer interactions | |
650 | 4 | |a Dignity | |
650 | 4 | |a Service work | |
700 | 1 | |a Cayla, Julien |e VerfasserIn |0 (orcid)0000-0003-3447-6149 |4 aut | |
700 | 1 | |a Dion, Delphine |e VerfasserIn |4 aut | |
700 | 1 | |a Fuschillo, Gregorio |e VerfasserIn |4 aut | |
773 | 0 | 8 | |i Enthalten in |t Journal of business ethics |d Dordrecht : Springer, 1982 |g 192(2024), 1, Seite 1-19 |h Online-Ressource |w (DE-627)270937129 |w (DE-600)1478688-6 |w (DE-576)121465284 |x 1573-0697 |7 nnns |
773 | 1 | 8 | |g volume:192 |g year:2024 |g number:1 |g pages:1-19 |
856 | 4 | 0 | |u https://doi.org/10.1007/s10551-023-05512-y |x Resolving-System |z lizenzpflichtig |3 Volltext |
951 | |a AR | ||
ELC | |a 1 | ||
ITA | |a 1 |t 1 | ||
LOK | |0 000 xxxxxcx a22 zn 4500 | ||
LOK | |0 001 4539714767 | ||
LOK | |0 003 DE-627 | ||
LOK | |0 004 1891421476 | ||
LOK | |0 005 20240618105332 | ||
LOK | |0 008 240618||||||||||||||||ger||||||| | ||
LOK | |0 040 |a DE-Tue135 |c DE-627 |d DE-Tue135 | ||
LOK | |0 092 |o n | ||
LOK | |0 852 |a DE-Tue135 | ||
LOK | |0 852 1 |9 00 | ||
LOK | |0 935 |a ixzs |a ixzo | ||
ORI | |a TA-MARC-ixtheoa001.raw |