RT Article
T1 Colloquy with Jim Macnamara: Listening, the missing essential in communication
JF Church, Communication and Culture
VO 8
IS 2
SP 308
OP 324
A1 Bellido, Gema
A1 Bellido, Gema
A1 Herrero, Mónica
A1 Herrero, Mónica
A1 Macnamara, Jim 1951-
A2 Herrero, Mónica
A2 Macnamara, Jim 1951-
LA English
YR 2023
UL https://ixtheo.de/Record/1860899404
AB In this conversation with Jim Macnamara, relevant issues about the challenges of public communication are discussed. Macnamara is Distinguished Professor of Public Communication at the University of Technology Sydney (UTS) and has conducted numerous studies with different organizations (governments, public and private companies) that have led him to the conclusion that there is need for two-way communication between organizations and their different stakeholders. His research has focused on the particular importance of listening in organizations as the missing essential in public communication: based on his research he has theorized the design of an architecture of listening and the seven canons of listening. Professor Macnamara argues that one of the reasons for the lack of trust in society has to do with the limited understanding of communication as unidirectional (one-way transmission of information); thus, people do not feel listened to by either governments or organizations.
K1 architecture of listening
K1 Stakeholders
K1 Trust
K1 two-way communication
K1 Organizational listening
K1 Interview
DO 10.1080/23753234.2023.2242426