Discrimination in services: how service recovery efforts change with customer accent
Discrimination represents an important moral problem in the field of business ethics, and is often directed against minority groups. While most of the extant literature studies discrimination against employees, this paper studies discrimination against minority customers, addressing whether customer...
| Authors: | ; |
|---|---|
| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Interlibrary Loan: | Interlibrary Loan for the Fachinformationsdienste (Specialized Information Services in Germany) |
| Published: |
2022
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| In: |
Journal of business ethics
Year: 2022, Volume: 180, Issue: 1, Pages: 355-372 |
| Further subjects: | B
Discrimination
B Language B service recovery B Accent B Aufsatz in Zeitschrift B Cultural intelligence B Test bias |
| Online Access: |
Volltext (lizenzpflichtig) Volltext (lizenzpflichtig) |
