Run for your life: the ethics of behavioral tracking in insurance

In recent years, insurance companies have begun tracking their customers’ behaviors and price premiums accordingly. Based on the Market-Failures Approach as well as the Justice-Failures Approach, I provide an ethical analysis of the use of tracking technologies in the insurance industry. I focus on...

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Bibliographic Details
Main Author: Steinberg, Etye (Author)
Format: Electronic Article
Language:English
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Published: Springer 2022
In: Journal of business ethics
Year: 2022, Volume: 179, Issue: 3, Pages: 665-682
Further subjects:B Fair play
B Insurance
B Market failures
B Aufsatz in Zeitschrift
B Telematics
B Fitness tracking
B Justice failures
Online Access: Volltext (lizenzpflichtig)
Volltext (lizenzpflichtig)

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520 |a In recent years, insurance companies have begun tracking their customers’ behaviors and price premiums accordingly. Based on the Market-Failures Approach as well as the Justice-Failures Approach, I provide an ethical analysis of the use of tracking technologies in the insurance industry. I focus on the use of telematics in car insurance and on the use of fitness tracking in life insurance. The use of tracking has some important benefits to policyholders and insurers alike: it reduces moral hazard and fraud, increases actuarial fairness, and incentivizes safe behavior. These benefits, however, are outweighed by significant moral objections. First, the use of tracking technologies significantly undermines the fairness of the interaction between insurance companies and policyholders. Specifically, the use of tracking eliminates information asymmetries, but in such a way that favors insurers exclusively. Furthermore, tracked behaviors and the ability to choose to behave safely are highly correlated with other variables such as income. Therefore, tracking-based insurance relies on and exacerbates existing inequalities and injustices, which undermines the benefits that tracking is supposed to introduce. 
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