APA (7th ed.) Citation

Ham, C. L. (2003). Analyzing the Value of Service Quality Management: Gaining Competitive Advantages. International journal of value-based management, 16(2), 131-152. doi:10.1023/A:1024016510929

Chicago Style (17th ed.) Citation

Ham, C. Leugenia. "Analyzing the Value of Service Quality Management: Gaining Competitive Advantages." International Journal of Value-based Management 16, no. 2 (2003): 131-152, https://doi.org/10.1023/A:1024016510929.

MLA (8th ed.) Citation

Ham, C. Leugenia. "Analyzing the Value of Service Quality Management: Gaining Competitive Advantages." International Journal of Value-based Management, vol. 16, no. 2, 2003, pp. 131-152, https://doi.org/10.1023/A:1024016510929.

Warning: These citations may not always be 100% accurate.