Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies
This study examines the conditions under which apologies help to elicit forgiveness and restore trust following trust violations between leaders and followers. The intentionality and severity of violations are examined in a critical incident study and a laboratory study. The results support a model...
| Authors: | ; ; ; |
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| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer
2019
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| In: |
Journal of business ethics
Year: 2019, Volume: 155, Issue: 3, Pages: 853-870 |
| Further subjects: | B
Forgiveness
B Leaders B Relationships B Trust recovery B Apology B Followers B Trust violation |
| Online Access: |
Volltext (lizenzpflichtig) |