Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies

This study examines the conditions under which apologies help to elicit forgiveness and restore trust following trust violations between leaders and followers. The intentionality and severity of violations are examined in a critical incident study and a laboratory study. The results support a model...

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Bibliographic Details
Authors: Grover, Steven L. (Author) ; Abid-Dupont, Marie-Aude (Author) ; Manville, Caroline (Author) ; Hasel, Markus C. (Author)
Format: Electronic Article
Language:English
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Published: Springer 2019
In: Journal of business ethics
Year: 2019, Volume: 155, Issue: 3, Pages: 853-870
Further subjects:B Forgiveness
B Leaders
B Relationships
B Trust recovery
B Apology
B Followers
B Trust violation
Online Access: Volltext (lizenzpflichtig)

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