The Online Unmanaged Organization: Control and Resistance in a Space with Blurred Boundaries

The unmanaged organization (Gabriel in Organ Stud 16:477–501, 1995) is moving from coffee corners to social networks. This means not only a change of media, but also a transformation in how organizations exert control over workers and how workers resist the commodification of emotions (Fineman, in:...

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Bibliographic Details
Authors: Wilner, Adriana (Author) ; Christopoulos, Tania Pereira (Author) ; Alves, Mario Aquino (Author)
Format: Electronic Article
Language:English
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Published: Springer Science + Business Media B. V 2017
In: Journal of business ethics
Year: 2017, Volume: 141, Issue: 4, Pages: 677-691
Further subjects:B Resistance
B Parrhesia
B Virtual spectacle society
B private and public
B Unmanaged space
B Organizational Control
Online Access: Volltext (JSTOR)
Volltext (lizenzpflichtig)

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520 |a The unmanaged organization (Gabriel in Organ Stud 16:477–501, 1995) is moving from coffee corners to social networks. This means not only a change of media, but also a transformation in how organizations exert control over workers and how workers resist the commodification of emotions (Fineman, in: Fineman, Emotion in organizations, Sage, London, 2000; Lindebaum in J Manag Inq 21:262–277, 2012). After analyzing instances of the online publication of images and texts that escape organizational control, we identified three main ambiguities helpful in framing future studies about organizational control and resistance: ambiguity between private and public spheres, ambiguity between spontaneous and performed manifestations, and ambiguity between the distribution and control of power. Our main contribution is to understanding the Internet, particularly social networks, as a medium for employee resistance through distance (Collinson, in: Jermier et al., Resistance and power in organizations, Routledge, London, 1994), and in using the three aforementioned ambiguities to help analyze this phenomenon. 
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