Financial Disclosure and Customer Satisfaction: Do Companies Talking the Talk Actually Walk the Walk?
Using the emerging technology of large-scale textual analysis, this study examines the use of the term ‘customer satisfaction’ and its variants in the annual reports issued by publicly traded U.S. corporations and filed with the Securities and Exchange Commission as Form 10-K. We document the freque...
| Authors: | ; ; |
|---|---|
| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
|
| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
2016
|
| In: |
Journal of business ethics
Year: 2016, Volume: 139, Issue: 1, Pages: 29-45 |
| Further subjects: | B
American Customer Satisfaction Index
B Signaling B Business Ethics B Customer satisfaction B textual analysis B 10-K B Financial disclosure |
| Online Access: |
Presumably Free Access Volltext (JSTOR) Volltext (lizenzpflichtig) |