Please Accept My Sincerest Apologies: Examining Follower Reactions to Leader Apology

Recognizing gaps in our present understanding of leader apologies, this investigation examines how followers appraise leader apologies and how these perceptions impact work-related outcomes. Results indicate that followers who viewed their leader as trustworthy or caring before a leader wrongdoing w...

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Bibliographic Details
Authors: Basford, Tessa E. (Author) ; Offermann, Lynn R. (Author) ; Behrend, Tara S. (Author)
Format: Electronic Article
Language:English
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Published: Springer 2014
In: Journal of business ethics
Year: 2014, Volume: 119, Issue: 1, Pages: 99-117
Further subjects:B Leadership
B Apology
B Followership
Online Access: Volltext (JSTOR)
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