Guilt, Shame, and Reparative Behavior: The Effect of Psychological Proximity

Research has paid scant attention to reparative behavior to compensate for unintended wrongdoing or to the role of emotions in doing the right thing. We propose a new approach to investigating reparative behavior by looking at moral emotions and psychological proximity. In this study, we compare the...

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Auteurs: Ghorbani, Majid (Auteur) ; Liao, Yuan (Auteur) ; Çayköylü, Sinan (Auteur) ; Chand, Masud (Auteur)
Type de support: Électronique Article
Langue:Anglais
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Publié: Springer Science + Business Media B. V 2013
Dans: Journal of business ethics
Année: 2013, Volume: 114, Numéro: 2, Pages: 311-323
Sujets non-standardisés:B Psychological proximity
B Unintended transgression
B Shame
B Emotional ethics
B Reparative behavior
B Guilt
B Construal level theory
B Ethical decision making
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Résumé:Research has paid scant attention to reparative behavior to compensate for unintended wrongdoing or to the role of emotions in doing the right thing. We propose a new approach to investigating reparative behavior by looking at moral emotions and psychological proximity. In this study, we compare the effects of moral emotions (guilt and shame) on the level of compensation for financial harm. We also investigate the role of transgressors’ perceived psychological proximity to the victims of wrongdoing. Our hypotheses were tested through a scenario based questionnaire on a sample of 261 participants. Analyses indicate that (1) guilt has a stronger effect on the level of compensation than shame; (2) psychological proximity influences the level of guilt, shame, and compensation; and (3) shame interacts with psychological proximity to predict compensation, whereas guilt mediates the relationship between psychological proximity and compensation.
ISSN:1573-0697
Contient:Enthalten in: Journal of business ethics
Persistent identifiers:DOI: 10.1007/s10551-012-1350-2