Stakeholder-Defined Corporate Responsibility for a Pre-Credit-Crunch Financial Service Company: Lessons for How Good Reputations are Won and Lost

This paper presents a study that identifies a stakeholder-defined concept of Corporate Responsibility (CR) in the context of a UK financial service organisation in the immediate pre-credit crunch era. From qualitative analysis of interviews and focus groups with employees and customers, we identify,...

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Bibliographic Details
Authors: Hillenbrand, Carola (Author) ; Money, Kevin (Author) ; Pavelin, Stephen (Author)
Format: Electronic Article
Language:English
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Published: Springer Science + Business Media B. V 2012
In: Journal of business ethics
Year: 2012, Volume: 105, Issue: 3, Pages: 337-356
Further subjects:B Corporate Responsibility
B Reputation
B Stakeholders
Online Access: Volltext (JSTOR)
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