How Leadership and Commitment Influence Bank Employees’ Adoption of their Bank’s Values
Retail banking is facing many challenges, not least the loss of its customers’ trust and loyalty. The economic crisis is forcing banks to examine their relationships with stakeholders and to offer greater reassurance that their brand promises will be delivered. More than ever, banks need to stand fo...
| Authors: | ; ; |
|---|---|
| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Interlibrary Loan: | Interlibrary Loan for the Fachinformationsdienste (Specialized Information Services in Germany) |
| Published: |
2011
|
| In: |
Journal of business ethics
Year: 2011, Volume: 101, Issue: 3, Pages: 397-414 |
| Further subjects: | B
Leadership
B Organizational commitment B Banking B Values B Employees |
| Online Access: |
Volltext (JSTOR) Volltext (lizenzpflichtig) |
