RT Article
T1 Measuring Unethical Consumer Behavior Across Four Countries
JF Journal of business ethics
VO 88
IS 2
SP 395
OP 412
A1 Mitchell, Vince W.
A1 Balabanis, George
A1 Schlegelmilch, Bodo B. 1955-
A1 Cornwell, T. Bettina
A2 Balabanis, George
A2 Schlegelmilch, Bodo B. 1955-
A2 Cornwell, T. Bettina
LA English
YR 2009
UL https://ixtheo.de/Record/1785635530
AB The huge amounts spent on store security and crime prevention worldwide, not only costs international businesses, but also amounts to a hidden tax on those law-binding consumers who bear higher prices. Most previous research has focused on shoplifting and ignored many other ways in which consumers cheat businesses. Using a hybrid of both qualitative research and survey approaches in four countries, an index of 37 activities was developed to examine consumers’ unethical activities across UK, US, France, and Austria. The findings indicate that around three quarters of consumers in all four countries can be classified as heavy offenders for these minor cheats. The paper argues that government agencies, marketers, and retailers should adopt more pro-active preventative approaches, rather than reactive loss limitation measures to combat unethical behavior.
K1 Latent Class Analysis
K1 Unethical
K1 misbehavior
K1 International
K1 Consumers
DO 10.1007/s10551-008-9971-1