The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective

While e-commerce has witnessed extensive growth in recent years, so has consumers’ concerns regarding ethical issues surrounding online shopping. The vast majority of earlier research on this area is conceptual in nature, and limited in scope by focusing on consumers’ privacy issues. This study deve...

Full description

Saved in:  
Bibliographic Details
Main Author: Roman, Sergio (Author)
Format: Electronic Article
Language:English
Check availability: HBZ Gateway
Journals Online & Print:
Drawer...
Fernleihe:Fernleihe für die Fachinformationsdienste
Published: Springer Science + Business Media B. V 2007
In: Journal of business ethics
Year: 2007, Volume: 72, Issue: 2, Pages: 131-148
Further subjects:B Ethics
B Satisfaction
B Consumers
B Retailing
B Internet
B Scale Development
B Trust
Online Access: Volltext (JSTOR)
Volltext (lizenzpflichtig)

MARC

LEADER 00000caa a22000002 4500
001 1785627511
003 DE-627
005 20230331052833.0
007 cr uuu---uuuuu
008 220112s2007 xx |||||o 00| ||eng c
024 7 |a 10.1007/s10551-006-9161-y  |2 doi 
035 |a (DE-627)1785627511 
035 |a (DE-599)KXP1785627511 
035 |a (DE-He213)s10551-006-9161-y-e 
040 |a DE-627  |b ger  |c DE-627  |e rda 
041 |a eng 
084 |a 1  |2 ssgn 
100 1 |a Roman, Sergio  |e VerfasserIn  |4 aut 
245 1 4 |a The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective 
264 1 |c 2007 
336 |a Text  |b txt  |2 rdacontent 
337 |a Computermedien  |b c  |2 rdamedia 
338 |a Online-Ressource  |b cr  |2 rdacarrier 
520 |a While e-commerce has witnessed extensive growth in recent years, so has consumers’ concerns regarding ethical issues surrounding online shopping. The vast majority of earlier research on this area is conceptual in nature, and limited in scope by focusing on consumers’ privacy issues. This study develops a reliable and valid scale to measure consumers’ perceptions regarding the ethics of online retailers (CPEOR). Findings indicate that the four factors of the scale – security, privacy, non-deception and fulfillment/reliability – are strongly predictive of online consumers’ satisfaction and trust. The results offer important implications for e-retailers and are likely to stimulate further research in the area of e-ethics from the consumers’ perspective. 
650 4 |a Trust 
650 4 |a Scale Development 
650 4 |a Satisfaction 
650 4 |a Retailing 
650 4 |a Internet 
650 4 |a Ethics 
650 4 |a Consumers 
773 0 8 |i Enthalten in  |t Journal of business ethics  |d Dordrecht [u.a.] : Springer Science + Business Media B.V, 1982  |g 72(2007), 2, Seite 131-148  |h Online-Ressource  |w (DE-627)270937129  |w (DE-600)1478688-6  |w (DE-576)121465284  |x 1573-0697  |7 nnns 
773 1 8 |g volume:72  |g year:2007  |g number:2  |g pages:131-148 
856 |3 Volltext  |u http://www.jstor.org/stable/25075367  |x JSTOR 
856 4 0 |u https://doi.org/10.1007/s10551-006-9161-y  |x Resolving-System  |z lizenzpflichtig  |3 Volltext 
935 |a mteo 
936 u w |d 72  |j 2007  |e 2  |h 131-148 
951 |a AR 
ELC |a 1 
ITA |a 1  |t 1 
LOK |0 000 xxxxxcx a22 zn 4500 
LOK |0 001 403368638X 
LOK |0 003 DE-627 
LOK |0 004 1785627511 
LOK |0 005 20220112043634 
LOK |0 008 220112||||||||||||||||ger||||||| 
LOK |0 035   |a (DE-Tue135)IxTheo#2021-12-30#96EC6E0783EE0D08CDC424FA2DE8D942CC1949DB 
LOK |0 040   |a DE-Tue135  |c DE-627  |d DE-Tue135 
LOK |0 092   |o n 
LOK |0 852   |a DE-Tue135 
LOK |0 852 1  |9 00 
LOK |0 866   |x JSTOR#http://www.jstor.org/stable/25075367 
LOK |0 935   |a ixzs  |a ixrk  |a zota 
ORI |a SA-MARC-ixtheoa001.raw 
STA 0 0 |a Internet,Internet,Trust 
STB 0 0 |a Internet,Internet,Trust 
STC 0 0 |a Internet,Internet,Trust 
STD 0 0 |a Internet,Internet,Trust 
STE 0 0 |a 互联网,互联网,网际网络,网际网络 
STF 0 0 |a 互聯網,互聯網,網際網絡,網際網絡,托拉斯 
STG 0 0 |a Internet,Internet,Trust 
STH 0 0 |a Trust,Траст,Интернет (мотив),Интернет 
STI 0 0 |a Διαδίκτυο <μοτίβο>,Διαδίκτυο,Internet,Ίντερνετ,Internet (μοτίβο),Ίντερνετ (μοτίβο),Τραστ,Trust,Εμπίστευμα 

Similar Items

more