Plane Truth: A Qualitative Study of Employee Dishonesty in the Airline Industry
Interviews with flight attendants are analyzed to refine a person-situation model of organizational dishonesty. The refined model suggests that organizational characteristics have direct and indirect (through flight characteristics) effects on likelihood of dishonesty, type of dishonesty, and motiva...
| Main Author: | |
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| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
2003
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| In: |
Journal of business ethics
Year: 2003, Volume: 42, Issue: 4, Pages: 321-337 |
| Further subjects: | B
Ethics
B Airlines B Dishonesty B customer service B Qualitative Research |
| Online Access: |
Volltext (JSTOR) Volltext (lizenzpflichtig) |