Consumer complaint handling in an advanced developing economy: An empirical investigation
The purpose of this article is to examine consumer protection, complaint, and statisfaction/dissatisfaction behaviors in developing countries with special reference to an advanced developing country — Turkey. The study was designed to describe consumer complaint handling issues in urban Turkey. It t...
| Authors: | ; ; |
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| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
1992
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| In: |
Journal of business ethics
Year: 1992, Volume: 11, Issue: 11, Pages: 813-829 |
| Further subjects: | B
Empirical Investigation
B Technological Development B Turkey B Special Reference B Economic Growth |
| Online Access: |
Volltext (JSTOR) Volltext (lizenzpflichtig) |