Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective
Emotion management in the workplace is drawing increasing attention from researchers. However, they still know little about how positive leadership affects employees’ emotional labor. Building on social information-processing theory, we examine whether and how a servant leadership style influences e...
| Authors: | ; ; |
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| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Springer Science + Business Media B. V
2019
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| In: |
Journal of business ethics
Year: 2019, Volume: 159, Issue: 2, Pages: 507-518 |
| Further subjects: | B
Deep acting
B Affective trust B Servant Leadership B Surface acting B Cognitive trust |
| Online Access: |
Volltext (lizenzpflichtig) |