RT Article
T1 Organizational Architecture, Ethical Culture, and Perceived Unethical Behavior Towards Customers: Evidence from Wholesale Banking
JF Journal of business ethics
VO 158
IS 3
SP 825
OP 848
A1 Zaal, Raymond O. S.
A1 Jeurissen, Ronald 1958-
A1 Groenland, Edward A. G.
LA English
PB Springer Science + Business Media B. V
YR 2019
UL https://ixtheo.de/Record/178559771X
AB In this study, we propose and test a model of the effects of organizational ethical culture and organizational architecture on the perceived unethical behavior of employees towards customers. This study also examines the relationship between organizational ethical culture and moral acceptability judgment, hypothesizing that moral acceptability judgment is an important stage in the ethical decision-making process. Based on a field study in one of the largest financial institutions in Europe, we found that organizational ethical culture was significantly related to the perceived frequency of unethical behavior towards customers and to the moral acceptability judgment of this type of unethical behavior. No support was found for the claim that features of organizational architecture are associated with the perceived frequency of unethical behavior towards customers. This is the first study to document the differential effects of organizational architecture and organizational ethical culture on perceived unethical behavior of employees towards customers, in wholesale banking. Implications for managers and future research are discussed.
K1 Banking
K1 Moral Judgment
K1 Behavioral ethics
K1 Unethical Behavior
K1 Organizational architecture
K1 Ethical Culture
DO 10.1007/s10551-017-3752-7