The Differential Influence of Identification on Ethical Judgment: The Role of Brand Love

As negative information about companies becomes widely available and spreads rapidly through digital communications, understanding consumer reactions to these events and how human perceptions are shaped becomes increasingly important. In this paper, we investigate how consumers’ identification with...

Full description

Saved in:  
Bibliographic Details
Authors: Dalman, M. Deniz (Author) ; Buche, Mari W. (Author) ; Min, Junhong (Author)
Format: Electronic Article
Language:English
Check availability: HBZ Gateway
Journals Online & Print:
Drawer...
Fernleihe:Fernleihe für die Fachinformationsdienste
Published: Springer 2019
In: Journal of business ethics
Year: 2019, Volume: 158, Issue: 3, Pages: 875-891
Further subjects:B Extreme unethicality
B Brand identification
B Sin of omission
B Brand defense
B Brand love
Online Access: Volltext (lizenzpflichtig)
Description
Summary:As negative information about companies becomes widely available and spreads rapidly through digital communications, understanding consumer reactions to these events and how human perceptions are shaped becomes increasingly important. In this paper, we investigate how consumers’ identification with brands and their love for them affect their support for the brand during extremely unethical (negative) situations. The results indicate that brand identification both decreases (direct effect) and increases (indirect effect through brand love) consumers’ ethical judgment following extremely unethical events. Moreover, we find that consumers who are in a love type relationship with the brand proactively shield the brand from other consumers by employing two brand supportive behaviors; sin of omission and brand defense.
ISSN:1573-0697
Contains:Enthalten in: Journal of business ethics
Persistent identifiers:DOI: 10.1007/s10551-017-3774-1