Star Rating Factors for Umrah Services: The Perspectives of Umrah Operators and Consumers
The star rating system is widely used in the hotel industry to classify hotels according to their quality. However, the Umrah industry in Malaysia has yet to adopt the system. Thus, their services are not monitored by a controlled and reliable rating system. The star rating is deemed important to Um...
| Authors: | ; ; ; |
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| Format: | Electronic Article |
| Language: | English |
| Check availability: | HBZ Gateway |
| Journals Online & Print: | Drawer...
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| Fernleihe: | Fernleihe für die Fachinformationsdienste |
| Published: |
Dublin Institute of Technology
[2020]
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| In: |
The international journal of religious tourism and pilgrimage
Year: 2020, Volume: 8, Issue: 4, Pages: 26-36 |
| Standardized Subjects / Keyword chains: | B
ʿUmra
/ Organization
/ Service rendered
/ Pilgrim
/ Consumer satisfaction
|
| IxTheo Classification: | AD Sociology of religion; religious policy AG Religious life; material religion BJ Islam ZA Social sciences |
| Further subjects: | B
Umrah industry
B Umrah services B consumer perspective B Religious Tourism B star rating |
| Online Access: |
Volltext (Verlag) Volltext (doi) |